Still unable to use One after resets

[Jhock]

My fitbit one will not turn on and stay on after the reset procedures. The only thing is I got it for a gift so I have no idea if it's under warrenty and where it's from (amazon, groupon, etc) 

what i've done:

- followed reset procedure ( 100+ times) the one where you hold for 10 seconds, let go, hold for 35 seconds.

- uninstalled and reinstalled the fitbit app to my windows 10 computer 4-7 times. 

- used dongle to plug into a wall outlet and used reset procedure 22 times. 

- set it up as a new device 4 times

only twice did it look like it was coming on. it showed my steps but then shut off. is there anything I can do or do I have to buy a new one? i'm just bummed because I got it from my sister when she moved to NM for step competitions.

[WendyB]

Contact Support I dont know if they can help you not having a receipt. But try

http://help.fitbit.com/?cu=1