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Switching device to a new person on same account

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‎01-25-2017 11:56

‎01-25-2017 11:56

I upgraded to a Charge 2, but my son would like to use my One.  How do I get it to recognize the device and add him to the same account?

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‎01-25-2017 14:25

‎01-25-2017 14:25

Hi, @Singlemama2! Unfortunately, you can only have one person on an account. If you try to have two people using separate trackers, Fitbit gets confused and tries (usually not well) to combine the data together.

 

The way to fix this is to create a separate account for your son.

MakMak | Community Council

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1 REPLY 1

‎01-25-2017 14:25

‎01-25-2017 14:25

Hi, @Singlemama2! Unfortunately, you can only have one person on an account. If you try to have two people using separate trackers, Fitbit gets confused and tries (usually not well) to combine the data together.

 

The way to fix this is to create a separate account for your son.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

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