Sync'ing fitbit one - problems

[Trowski]

My fit bit has just stopped sync'ing, I have fully charged my fitbit but it hasn't helped

[EdsonFitbit]

Welcome to the Fitbit Community @Trowski. It's great to have you here. I would recommend trying these troubleshooting steps to resolve syncing issues. If this doesn't help, please set up your One as a replacement device. Rest assured, your data won't get lost.

Thanks for stopping by, see you around. 

[mapcat]

Same problem here. I followed the troubleshooting instructions and also tried setting it up as a replacement device. I always end up with the same "are you sure the fitbit is charged?" and yes, I just spent an hour charging it. Battery showed full when I removed it from the charger.

Neither my desktop nor my iphone sync with it anymore. Last sync was apparently sometime 2 days ago.

[EdsonFitbit]

Thanks for joining us @mapcat. Thank you for your efforts while trying to resolve this issue before contacting us. In this case it could be a good idea getting in touch with Customer Support. Let them know the workarounds you've performed so they can further investigate your case.

Have a nice day. 

[Trowski · Accepted solution]

Thanks for all your help, problem sorted. I followed one of the suggestions given when I logged the problem. It said to reboot my fit bit, and it worked. Thanks everyone.

[EdsonFitbit]

Those are great news @Trowski. I'm glad to hear that you are now back on track.

Nice work! Now, let's get back to stepping. 

[Buntykeates]

I have had the same issue my one stopped syncing 4days ago. I have deleted and reinstalled the app with no joy. I have tried to reboot the fit bit could not make this happen. Also have tried to reinstall as a replacement device and the software does not find the device. This is really frustrating as the device is still charging and counting my steps etc. Can someone please help.

[pezlud]

I have a PC. Computer recognizes the dongle; brings up the software. Can't find the tracker. I've recharged and rebooted the One. I' uninstalled the tracking software, downloaded and reinstalled the software. I tried the "replacement" tracker for the One. but still...DOES NOT SYNC or find the tracker. This is B.S. Since you can't see past the current day...what's the point in having a fitbit if it won't sycnc?

Dongle v2.5

Fitbit Connect 2.0.1.6742

[gloriaberry]

i believe it is a software program problem, which no one seems to admit or any info stating that they are aware of the problem. mine stopped sync'g a week ago when my main pc did the latest fitbit update.  So, my fitbit won't sync on both my laptops or to my Iphone or my Ipad.  There is no way a user error.  I have been shopping around for an alternative tracker if this issue is not  resolved in another week.  There a quite a few messages about this, and although there is a notice saying the "problem" was resolved" it doesnt appear to me that it has. 

[TandemWalker]

Hi @gloriaberry. If it was a Fitbit software error, would we not all have the same issue? So perhaps there is something getting in the way at your end; and by that, I do NOT mean 'user error' but just something else preventing the sycn.

While your tracker can indeed sync with many different devices (iPods, smart phones, tablets, computers...), it can only be paired and synced with one device at a time. So, if you iPad or iPhone is in proximity of your laptop when attempting to sync and either one still has a live connection to your Fitbit account, that might prevent syncing with your laptop. Same things for your iPad and iPhone - if you're away from your laptops and you're trying to connect using you iPad while your iPhone is still connected to your Fitbit One, odds are that the iPad connectivy won't work. This is because, at least as far as I know, Fitbit uses a single-channel connectivity scheme, such that your tracker cannot have to live connection to two different devices.

I assume that you've already restarted your One, perhaps more than once. Following a restart, did you get to see 'Fitbit 6.60' on your One's display? Unless you did, the restart was not successful and it would have to be repeated, making sure to hold the button down 15-20 seconds if need be.

Good luck! Please let us know how it goes. And remember that you can always get in touch with the Support Team - http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs.

             TW             

____________________________________________________________________________

(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[mapcat]

Customer Service walked me through the steps of resetting everything and I didn't lose any info.

Had to log out on my phone, then turn off wifi and bluetooth, then shut off the phone for a few minutes. Then turn both wifi and bluetooth on, then log in. It automatically showed all my steps from all the days that it hadn't worked.

[mjcod]

Mapcat, I just did this & it worked!! Log out on my phone, turn off wifi and bluetooth, shut off the phone for a few minutes, then turned both wifi and bluetooth on, then log in and the sync was successful and I did not lose any data!

THANK YOU!