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Sync problems

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‎12-12-2016 09:47

‎12-12-2016 09:47

When I try to synch my "one" the computer displays a window and instructs me to plug it in.  There is no button to begin the synch.  How do I do it nowadays?

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‎12-12-2016 15:04

‎12-12-2016 15:04

Is your dongle plugged into a usb Port?

 

With the message you are getting I suspect not

 

dongle.png

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Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-12-2016 16:29

In response to WendyB

‎12-12-2016 16:29

I have tried with and without.  Used to be I just needed it NEAR the computer.  Has it changed? Sr. Ruthhttp://fellowshipcharitos.digsoldev.com/fellowshipcharitos@yahoo.com
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‎12-13-2016 13:11

In response to lizentwoya

‎12-13-2016 13:11

If you want it to sync to your computer the dongle does need to be plugged into a USB port

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Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-14-2016 06:50

In response to lizentwoya

‎12-14-2016 06:50

@lizentwoya Welcome to the Fitbit Community! As @WendyB said, the dongle need to be plugged in to your computer for it to sync. It will sync automatically if your tracker is from 15 to 20 feet away from the dongle and you must be logged in to your online account. 

 

If still having trouble, check this syncing master post to get instructions on how to sync your tracker with your computer. 

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

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