Syncing and battery

[mattdd]

I have had my One not quite 2 years (April). Last night I started having syncing issues and I tried everything I found but it would not quite "looking". Also I charged my battery last night and now at 8:10 am it is already half drained. Does a battery "go bad"?

Would appreciate any assistance.

[mattdd]

It's not syncing to my laptop either.  The One is recording my steps.  What to do?

[WendyB]

Yes they do not last forever. 2 years is pretty good.

Try these steps

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[mattdd]

Thanks for the reply. I finally called Customer service and now have it syncing.