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Syncing fitbit one

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‎03-24-2017 03:40

‎03-24-2017 03:40

Since the last update on Wednesday 22/3/2017 my Fitbit will not sync on my iPad or my iPhone. 

Is anyone else having problems?

 

many thanks for any help.

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6 REPLIES 6

‎03-25-2017 07:33

‎03-25-2017 07:33

I'm having the same issue as of this morning. Mine won't sync to my laptop.

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‎03-25-2017 08:34

In response to MBHiker

‎03-25-2017 08:34

I sorted mine yesterday by forcing it to restart.

Sent from my iPhone
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‎03-25-2017 11:16

‎03-25-2017 11:16

I and my wife have had the same problem since 2.34 a couple of days ago.  From a suggestion I found on google, I powered off my iPhone and then restarted it.  When I then ran the fitbit app, it looked like it was loading quite a bit (maybe acutally downloading the ver 2.34 app at that time).  It took maybe 15-20 seconds with a reassuring progress bar.  From that point on everything was OK.

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‎03-25-2017 11:58

In response to JJ01

‎03-25-2017 11:58

Thank you, I'll give that a go.

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‎03-25-2017 18:24

‎03-25-2017 18:24

I've had the same problem with the new update for the IPad version. I've rebooted the iPad, turned the blue tooth on and off, deleted the app and now I'm in the garage away from other blue tooth devices. It is always annoying when a new update doesn't work. 

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‎03-25-2017 19:40 - last edited on ‎04-23-2017 08:17 by Moderator Alum

In response to RVKnudson

‎03-25-2017 19:40 - last edited on ‎04-23-2017 08:17 by Moderator Alum

Yes, It's hard to believe fitbit did much QA on this release.  At least they should have told us of any need to reset/reboot, etc.  

 

Moderator Edit: Personal Info Removed

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