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Syncing problem fixed

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‎08-26-2019 13:17

‎08-26-2019 13:17

My Fitbit One stopped syncing after the new update.  I came to the forums for suggestions, and was distraught because I felt that there was no help.  I want a tracker that isn't a bracelet, so when I accidentally washed mine in the washing machine I had to buy a used one on Ebay for $150.  I'm sharing that so that you will know how important a tracker is that is not a bracelet is to me.  ANYWAY, I did a customer support chat and now my fitbit syncs again!!!!  I hooked my fitbit up to the computer and restarted it.  Try this and if it doesn't work do a costomer support chat!  Good Luck!

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2 REPLIES 2

‎08-27-2019 00:55 - edited ‎08-29-2019 07:08

‎08-27-2019 00:55 - edited ‎08-29-2019 07:08

Thats great! But you gave no info on what you did. Might help others

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Wendy | CA | Moto G6 Android

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Best Answer

‎08-27-2019 15:25

‎08-27-2019 15:25

Next time you wash it, also dry it. I have washed and dried mine half a dozen times and it still works fine. Just have to charge it after the dry cycle is complete and the one has had a few hours to cool.

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