Trouble syncing

[Eclaire1956]

I am having trouble syncing my Fitbit. This seems to be happening frequently!!

[SunsetRunner]

Hi @Eclaire1956

If not already done, feel free restarting the tracker & the phone.

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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Hope it helps

[Suzannepcb]

my fitbit one will not turn off,  It just goes to the stop watch and will not turn off,  Then it flashes for a long time and I finally get it back.  any suggestions?

[cledger561]

Two days ago, my One stopped syncing. This is the second One that I've had in the last year. The first One stopped syncing and I was sent a replacement, which has now stopped syncing. Not good. My company just rolled out a new health program, designed on a point basis. You get points for a variety of things and these points determine how much money our company will add to our HSA accounts in January. But now, my One is no longer talking to the VirginPulse website, my computer or my phone. Very unhappy customer.

[drwillis]

My One also stopped syncing 2 days ago. I had to uninstall the Fitbit Connect software which said it was the latest version, and download again from the website which downloads a newer version of the software. All that was required after the download was to enter my password and I was able to sync. All my old data is still on the dashboard. I am running Windows 7. Go to Fitbit One Setup and follow the directions for the computer download.

[cledger561]

Thank you for the suggestion. I reinstalled the software on my computer, signed in and tried to sync, but it still can't find my tracker. I ordered a different tracker, not from Fitbit, but from another company, so hopefully, that one will last longer than the two Fitbit One's that I have had. Thanks again for your help.