Trouble with my charger

[ilovedirt]

I have always heard how great the customer service  has been.

I have had a Fitbit One for 2 years and absolutely love it!! I am in Weight Watchers and have challenges weekly with several of the gals which is very motivating.

My charger has always been very finicky but last night it wouldn't acknowledge that I was trying to charge it.

Because I am out of warranty, Fit Bit wants to charge me $19.95 for a new charger, (oh they will give me 25% off - still $15) which forces me to go to Ebay and purchase an actual Fit Bit Brand charger for $4.95. I could get a fake one for $1.89. I mentioned this to them and they wouldn't budge. 

Very disappointed. Guess if I didn't penny pinch I would have been happy with $15! 

Still LOVE MY FITBIT!

[LedMatrix]

I don't think that's unreasonable. 

[emili]

I must be missing the point. They are offering you a discount, which they don't have to do on a part that is well out of warranty. What were you looking for?

[WendyB]

I don't get it either. Do you want them to send you new when its out of warranty?  totally unreasonable on your part. Things do not last forever.

[WendyB · Accepted solution]

Oh and go to ebay and buy it and don't expect Fitbit to help you there either if its bad. As Ebay is not an authorized dealer. Good Luck to you!

[mrsdarcy]

Yeah...dont really have a leg to stand on.

I've had nothing but wonderful encounters with customer service.

[ilovedirt]

Update from a year and a half ago!  I purchased a charger from Ebay for $5 shipped. Still working today! AND... I still love FITBIT despite me thinking they were unreasonable when it was actually me 

I have since then purchased the Charge 2 and loving it!

AND... I have pre-ordered the Aria 2 scales and can't wait to get them!!

Guess I am a life-timer Fitbit user!!

[essieL]

So s for your negative experience. I'm sorry too that fitbit no longer sells a fitbit one, so no more descreet tracking of our steps. I did find one on eBay, but like you am forced to go outside fitbit company to get what I need.  I hope neither of us have trouble with what we purchase, since fitbit won't stand behind ebay purchases.