Unable to connect/sinc One and compleet FitBit account on mobile.

[SunsetRunner]

Two weeks ago I did manage to set up my Fitbit One in 7 min. on my mobile. Impressed with to device, I ordered one for my partner, unfortunately, that One would not sync and made it impossible to finish the setting up off the app/account. The One went all silly and started to produce all kinds of numbers, so it was declaired faulty and any moment now I am expecting the replacement. Should I de-activate that half completed Fitbit account???? I've taken the app. off his mobile and want to start from scratch now.

[SunsetRunner · Accepted solution]

If a tracker fails to connect (due its faulty) it doesn't have any influence on the account. When getting the replacement tracker, it's possible to login to the same account and set up the new tracker.

[SunsetRunner]

Hi Mistique, Thanks for your fast reply. Will continue with the new
tracker on the existing account, a.s.a it arrives.

[SunsetRunner]

Hope it arrives soon

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipies and much more.

[SunsetRunner]

As soon as the new tracker arrived yesterday ev. I started again...and again....I only went to sleep cos
I had to and are at it again since I woke up....I have done & tried practically everything, but the Fitbit Logo on the mobile stays an unfinished color, while the dashboard in 'Devices' simple won't accept the
tracker, while it says it is ' paired'??? The tracker is working, but the results never sync. I never got the set up text like I did with mine, the appearing of a number and the account holders name....It's so frustrating!!! We were going for a long walk together, but are still trying, compairing etc. The only other thing I can think of is calling the Customers helpline tomorrow.

Moderator edit: Removed personal information.

[SantiR]

@SunsetRunner Welcome to the Fitbit Community! I'm glad to hear you finally got the replacement. Did you called customer support already? The first thing to do is to check the list of supported devices to make sure the one you are using is supported. Then, perform a restart on your One (check @Odyssey13's steps on that post). Then, follow the steps to set up a tracker as a replacement device, you will find the link on @SteveH's post. That should fix the issue. 

Hope this helps. Let me know how it goes! 

[SunsetRunner]

Dear SantiFitbit, thanks for your email. Yes, we did receive the replacement " One' but we found out via the Fitbit help(telephone)line UK that my partners Samsung was not suitable to connect/sinc the tracker.Very disappointing, since his mobile was not just any old thing, but the version just before mine...very strange.
As always Amazon was amazing and did refund me the second ordered Fitbit One.

Thanks for your tips and advice,

Moderator edit: Removed personal information.