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Unable to view Dashboard after synching Fitbit.

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‎08-20-2017 20:33

‎08-20-2017 20:33

I'm able to synch the fitbit but when I select go to Dashboard it shows me the home page with the Fitbit products. I tried five times using different methods and it always brought me back to the home page.  This is just one of many snags since the update.  I'm ready to look for a new tracking device!

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‎08-21-2017 08:02

‎08-21-2017 08:02

@chiaramax Welcome to the Fitbit family! That is very strange! Try logging out from your dashboard and then log back in.

 

Also, you can clean your browser's cache as that should also help with this problem.

 

When you want to check your dashboard; are you clicking on the Fitbit logo or are you clicking on "Dashboard"? Check the picture below:  

 

Online DashboardOnline Dashboard

 

Hope this helps. Let me know how it goes! Robot Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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