Updated app doesn't support One??

[Swood02]

My Fitbit app updated today but it says it is no longer compatible with my One!  It seems like Fitbit should have warned users before updating because I would never have installed the update knowing it would do this.  I am super frustrated.  Is there any way to go back to the old version of the app??

[theumpire]

I am using the latest update - 3.16 - on an Android phone without any problems at all.  What is your phone's operating system?

[Swood02]

I have an iphone, ios 13.3.  Hmmm, I just checked and there is an ios update 13.3.1 so I'll try updating that and see if it takes care of the problem!  Thank you.

[Swood02]

It's working perfectly fine now!  soooo strange since I didn't even do the ios update on my phone yet but I'm happy it's working!

[theumpire]

Glad it's sorted.

[Jelli23140]

I keep getting a message that my phone can't sync to my one until I activate location services. It's always been on!

[Puppeg]

That's strange because that happened to me before and it was like a day later it started working.  I'm now having issues again after installing the update because the old version quit syncing.  I guess I'll just wait to see if it comes back. The last day it synced was March 3.I'm on the current version 3.17.

[Puppeg]

My fitbit app is version 3.17 and my phone is an android on version 9 with the last patch done on 12/1/19.  I just updated the Fitbit app today because my One would not sync on my phone.  I also cannot get it to sync on my laptop through the Fitbit app.  I'm at a loss of what to do.

[Swood02]

I'm sorry, that's so frustrating!!  I don't know how to help since my problem resolved itself basically  within a day.  But I feel your pain!  Maybe try uninstalling the fitbit app entirely and reinstalling?  I sure hope you can get it figured out.

[Puppeg]

No such luck.  Uninstalled, re-installed, turned bluetooth off and on, everything I can think of.  I wish I could back to Version 3.16 which is when my last sync took place. God knows I can't buy anything now with the current issues going on.  I shouldn't have to anyway as this one works just fine. As I have been a loyal user since 2011, I am not a happy camper.

I hope they read these messages. 

[Puppeg]

3.17 is actually the most current version and it appears they dropped the One...

[Miamicanesfan]

Mine stopped working yesterday. Im so upset. 

[Bird118]

My last sync was 3.25.  I won't do it anymore.

[Rich_Laue]

This thread is very frustrating since it has been hijacked several times. 

• The iOS App doesn't have the option to setup a One. 
• Android won't sync without location, yes @Jelli23140 this is because of a change that Android made in version 6, please check your Fitbit app permissions. The app needs permission to location services. 
• @Puppeg, @Bird118 and @Miamicanesfan  have sync issues with unknown phones or computers. I hope by now they are fixed. Why won't my Fitbit device sync?

[Dimitryi]

Rich — are you saying IOS devices no longer support the Fitbit one?

[Rich_Laue]

I don't use iOS but have been told that the latest iOS Fitbit version has the one. The Mac I here doesn't have the option to setup a One. 

[Puppeg]

I have an Android...

[Rich_Laue]

So do I, and the One is listed as an option to setup. 

[Dimitryi]

I also see the Fitbit One as an option, but when I try to set it up, it never finds my Fitbit One.  It had been working just fine for years.  I lost connection, so I deleted the device in the app and tried to set it up again and have been locked out now for more than a week.  I have updated the app on my iPhone, and it did not work.  I downloaded the app for the first time onto my iPad, and it did not work.  I have checked every setting I can think of, but it does not work.

[Puppeg]

I went through the whole restarting my one tracker just now and it just synced!!! I'm so happy!!  I'm going to suggest to keep trying every day and maybe it will start again...