01-02-2016 07:19 - edited 01-02-2016 11:18
01-02-2016 07:19 - edited 01-02-2016 11:18
Well, the latest android update has totally disabled any chance of a sync. Everything was working fine before the last update.
01-02-2016 08:17
01-02-2016 08:17
After trying to sync via computer, turning the unit off and on several times, and uninstalling and reinstalling the app it is once again working. Sigh....
Life is good
01-02-2016 09:38
01-02-2016 09:38
Glad you fixed it!
Wendy | CA | Moto G6 Android
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01-04-2016 05:33
01-04-2016 05:33
@CaptVideo It's great to see you in the Community! I'm also glad to hear that you were able to resolve the issue and your One is now syncing properly.
I'd like to invite you to our "Discussions" board, where you can meet people, share your experiences and create topics.
Hope to see you more often in the Community!
01-05-2016 06:24 - edited 01-05-2016 06:25
01-05-2016 06:24 - edited 01-05-2016 06:25
Latest update seems to have frozen and broken my FitBit One completely. Says FitBit6.0 and shuts off since Sunday....won't turn back on, won't track any activity. Tried to reinstall software on computer. FitBit One won't even reboot. Shows it has a full battery. I wish a miracle would happen for me too.
01-07-2016 06:51
01-07-2016 06:51
Hi @sundragon. I would plug the One back into the charging cable and to a USB port on your computer and hold the button down again 15-20 seconds until you see Fitbit 6.60 on your One's display. I think that should fix it. If not, I would get in touch with the Customer Team - you'll find the link by clicking the HELP hyperlink at the bottom of this page and scrolling down to the bottom of the page and click on Contact Support.
Hope this helps. Please let us know how it goes.
TW
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(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.)
01-07-2016 07:09
01-07-2016 07:09