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my Fitbit one was deleted when my app glitched

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‎08-14-2017 02:33

‎08-14-2017 02:33

My app glitched on my Moto E android. I've tried to setup my One as a new device. It has been searching for the One device for half an hour before I gave up. I've had this for two years, I didn't have problems with the device or app until now. First the One wouldn't sync and now it's been deleted off my account. Can anyone help me?

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‎08-14-2017 02:54

‎08-14-2017 02:54

I would try restarting your One using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It does no harm and can sort out all sorts of issues. Give it a few tries though as it sometimes doesn't work.

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2 REPLIES 2

‎08-14-2017 02:54

‎08-14-2017 02:54

I would try restarting your One using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It does no harm and can sort out all sorts of issues. Give it a few tries though as it sometimes doesn't work.

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‎08-14-2017 11:28

In response to SteveH

‎08-14-2017 11:28

Thank you. My problem has been solved. 

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