04-18-2017 06:05
04-18-2017 06:05
Hi there think my fitbit one may be coming to the end of its life I've had it 3.5 years. I'm in the process of trying the suggestions from support. If i buy a new one will I lose all the stats I've earned over the past 3 years. Also if i decide to go for a different make will I lose my stats? Thank you in advance
04-18-2017 06:11 - edited 04-18-2017 06:12
04-18-2017 06:11 - edited 04-18-2017 06:12
Welcome to the forums!
No you will not lose your stats as long as you set the new one up with the same email address.
This applies to both if you replace with a one or a different model
http://help.fitbit.com/articles/en_US/Help_article/1873
Wait for support before buying as they will offer you a discount on a new one
Look around the forums and join in on some of the discussions! Lot's going on!
Hope to see you around!
Wendy | CA | Moto G6 Android
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