sleep mode not turning on

[cmwulf]

 I have had my One since 2013...and i rarely take it off, I love my little "bean"

I am noticing though that for some reason, when i press the button for it to monitor my sleep, nothing happens...i have re stared it, several times yet nothing, did the newest update change things regarding putting it in sleep mode?

thanks in advance

CM

fitbit one, Mac, Iphone 6

[SunsetRunner]

There haven't been updates which changes the way how sleep mode works for the One.

http://help.fitbit.com/articles/en_US/Help_article/1372

From the Article:

http://help.fitbit.com/articles/en_US/Help_article/1293

1. Place your tracker into the sleep wristband and affix the band around your non-dominant wrist.
2. Once you are in bed and ready to fall asleep, press and hold the tracker's button for several seconds. You will see a stopwatch begin to count, and the other tracker icons will blink, indicating that you are in sleep mode.
3. When you wake up, hold the button down for several seconds to stop the sleep recording. Your tracker's icons will stop blinking, indicating that you've exited sleep mode.
4. Once you exit sleep mode, your tracker will resume displaying daily totals. Sync your tracker to see your sleep stats on the dashboard.

[cmwulf]

when i pressed the tracking buttonn I get no timer, no stopwatch...nothing at al

l don't even an update as to how many daily steps i take....

Hence why i have to track my sleep by entering it via my laptop.

[MeylinP]

It's nice to see you around more often @cmwulf! I noticed @SunsetRunner provided you with great suggestions to resolve this. I'd like to add that since it is still not working you can contact our Customer Support team and let them know about this so they can provide you with a good solution for this.

Let me know how it goes! 

[cmwulf · Accepted solution]

lol thanks i read more than post as"bean" never gave me a problem....And as my lil Bean is almost three yrs old...it's no longer covered by the one year warranty, i get a 25 off coupon for a new fitbit......

now to think about what i wanna do