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sync troubleshooting

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‎03-01-2016 16:21

‎03-01-2016 16:21

My fit bit one is fully charged but won't sync. I'm getting a message "no battery". Any suggestions?
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‎03-01-2016 16:24

‎03-01-2016 16:24

Hi @psuphyrst. I would suggest restarting your Fitbit One, using the instructions in How do I restart my tracker. Cheers!

TW

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‎03-02-2016 04:02

‎03-02-2016 04:02

Welcome to our Community @psuphyrst! Hope you're great! Woman WinkI noticed @TandemWalker  provided you with a great suggestion to help you resolve your issue. I'd like to add that you can also make sure your tracker is charging correctly by cleaning its charger contacts. You can use hand sanitizer and a tissue or dampen a cotton swab with rubbing alcohol and carefully clean the charging contacts. Do not submerge your One in water or use abrasive cleaners. Thoroughly dry your tracker before attempting to charge. Next, put your One in the charging cable. When you hear a click, you will know your tracker has been properly inserted into the charging cable. To ensure a fully charged battery, leave your tracker in the charging cable for at least 90 minutes. Then you can follow the steps provided at: I can't sync my tracker.

 

I hope this helps, let me know how it goes! Robot wink

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