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Amount of steps reducing after syncing

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‎01-29-2020 07:10 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

‎01-29-2020 07:10 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

When I checked my steps before going to bed, I had over 12000 steps and also got the 10000 buzz, but when I sync’d my device this morning it would only show about 8000. I’m now loosing my workweek challenge, which sucks!

 

 

Moderator edit: subject for clarity

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‎01-30-2020 06:13

‎01-30-2020 06:13

Welcome to the Community, @And70rea.

 

I understand how are you feeling. Are you making sure to be properly syncing your device? Please check the article: How do Fitbit devices sync their data?. Also, are you manually logging activities?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-30-2020 07:02

In response to AlejandraFitbit

‎01-30-2020 07:02

Of course I know how to properly sync my device! I have a Fitbit for a long
time now, thanks for putting that in me. It’s never the app or the device.
Thanks for that, that was so NOT helpful!
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