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Annual report with wrong distance

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‎01-10-2020 07:26 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-10-2020 07:26 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Have just received an email with annual statics. The mileage however shows 300 miles more than app. Does anyone have any idea why? TIA

 

Moderator edit: Subject for clarity 

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‎01-11-2020 17:28

‎01-11-2020 17:28

Hi @Peggiemay, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know if this is the first time you experience this situation? Only the mileage was incorrect  or other stats as well? If possible, please send me a screenshot of such report so we can further investigate this matter.

 

Keep me posted and let me know if you have any additional questions.

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