help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Annual report with wrong distance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2020 07:26 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-10-2020 07:26 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Have just received an email with annual statics. The mileage however shows 300 miles more than app. Does anyone have any idea why? TIA

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-11-2020 17:28 - last edited on ‎09-12-2025 14:28 by Fitbit Moderator

‎01-11-2020 17:28 - last edited on ‎09-12-2025 14:28 by Fitbit Moderator

Hi @Peggiemay, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know if this is the first time you experience this situation? Only the mileage was incorrect  or other stats as well? If possible, please send me a screenshot of such report so we can further investigate this matter.

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes