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Band Fail

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‎01-09-2019 07:10 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-09-2019 07:10 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

I purchased 2 new Charge 2s from Fitbit in April of 2017. 2 months ago my band completely fell off the right side of my Fitbit and the problem wouldn’t correct, initially I thought I must have gotten a bad band and bought myself a new one. Last week my mother’s Charge 2 fell off and disconnected at the band as well... so I no longer believe this was a “coincidence” I believe it’s a design flaw with the band itself. I opened a case and will see what happens. Proceed with caution mine fell off in a target and thankfully someone turned it in instead of taking it...

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‎01-09-2019 12:24 - edited ‎01-09-2019 12:28

‎01-09-2019 12:24 - edited ‎01-09-2019 12:28

@KMS82  Depending where you are in the world, you may still be under warranty. I would suggest contacting Customer Support to see if they are able to offer anything. 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎01-09-2019 12:27

In response to Tony.r

‎01-09-2019 12:27

I did thank you!
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