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Black lines through display

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‎04-15-2020 09:29 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-15-2020 09:29 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

My fitbit charge 3 display has black horizontal lines running through it.  I have already tried restarting my fitbit several times.  It started with just a few lines, but every few days new lines appear, and it is getting harder to read the display.  I bought my fitbit November 29, 2019.

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4 REPLIES 4

‎04-15-2020 11:43

‎04-15-2020 11:43

I have a similar problem, I have a vertical white line through the display which is spreading slowly across the whole face.

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‎04-15-2020 11:55

‎04-15-2020 11:55

Similar problem. This Charge 3 is a replacement sent to me July 2019 for one with the same problem. As I did with the original Charge 3, I have restarted it and reset the clock face as instructed and it does not work. They need to be replaced.  I have been in line for the live chat for 2-3 hours but am still waiting.

 

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‎04-15-2020 13:21

In response to dtuckerhsd

‎04-15-2020 13:21

Hi.I have changed the face on mine several times but still no better. Please let me know how you get on.

Regards.

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‎04-15-2020 13:57

In response to Beefy47

‎04-15-2020 13:57

 

I tried changing the clock face, didnt work for me either

 

 

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