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Black screen

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‎01-02-2019 20:32 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-02-2019 20:32 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

My Fitbit charge two worked this morning my phone said it’s fully charged the green lights are flashing but the screen is black. How do I fix this

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‎01-03-2019 02:38

‎01-03-2019 02:38

Hopefully this is just a software glitch, in which case a restart may fix it:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
    • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

If that doesn't work then I'd suspect a hardware issue, in which case it's best to contact customer support via contact.fitbit.com If they can't fix it they can check your warranty status and advise on your options.

 

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