help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blank Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-26-2020 07:38 - edited ‎09-16-2020 19:36

‎05-26-2020 07:38 - edited ‎09-16-2020 19:36

Tried the clock face change, tried plug in and hold button for 8 seconds and 15 seconds. The unit vibrates and will sync to iphone but screen is blank and no vibrations of messages or haven't moved in the hour, etc. As it's syncing and measuring foot steps and HR is this the unit and not the app? It is 100% charged and was 60% charged at the point of the update. 

 

The fitbit app has been updated and reinstalled as has the Iphone and then for good measure the fitbit app again.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-08-2020 19:35

‎06-08-2020 19:35

Welcome to the Fitbit Community @SunsetRunner.

 

I'm sorry to hear that your Fitbit Charge 3's screen is no longer working. Thank you for trying different troubleshooting steps before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of assistance as soon as possible. Thank you for your patience.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes