Blank Fitbit Charge 2

[Jfitzzz]

Blank screen. Still reading data… fully charged. Only happened today. Followed all links, cleaned terminals… nothing. 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Jfitzzz. Thank you for letting us know that you have followed all the links and cleaned your Charge 2 terminals to remove the blank screen.

Could you please confirm that you have restarted your tracker following these instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.

If you need additional help, contact Customer Support.