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Bluetooth connection difficulties

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‎01-30-2020 00:32 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-30-2020 00:32 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Since two weeks my Bluetooth on my phone doens't find my Fitbit anymore. I already reset my Fitbit Charge 2 and then it work for one day and then it doesn't appear anymore with Bluetooth. 

Does anyone have an idea what I could do more?

 

Best Regards, 

WvdL 

 

Moderator edit: Subject for clarity 

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‎01-31-2020 14:02

‎01-31-2020 14:02

Hi @WvdL1977, welcome to the Community Forums!

 

Thanks for bringing this to my attention and troubleshooting your Charge 2 prior to posting too. To better assist you with this, can you please let me know which mobile device are you using with your Fitbit? When was the first time you experienced this issue? Because of the Bluetooth connection difficulties, you're not receiving notifications or having a hard time syncing your device?

 

Looking forward to your reply. 

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‎02-01-2020 13:56

In response to RicardoFitbit

‎02-01-2020 13:56

Hi Ricardo Fitbit,

Thank you for your replay on my post.

I have an IPhone and it worked till two weeks ago perfect. Indeed I receive no messages, phonecalls and agenda points anymore. After I reset the Fitbit it worked for 1 day and after that day my phone could not find the Fitbit anymore. I did this 2 times. Is there something what I can do else to solve this?
My Fitbit charge 2 is 2,5 years old.

Best regards,
WvdL

Verstuurd vanaf mijn iPhone
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