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Bluetooth issue on a Mac

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‎03-23-2021 09:03

‎03-23-2021 09:03

When I try to sync my Charge 2 to my desktop Mac, it keeps telling me to turn on Bluetooth. However, Bluetooth is already on. I've tried doing a hard shut down and reboot, but that hasn't helped. Suggestions?

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‎03-24-2021 06:19

‎03-24-2021 06:19

Hello @DrDanNDDad and welcome to the Help forum.  Many users describe this same issue with Fitbit Connect and Mac OS Catalina and Big Sur.  The Fitbit page where you can get Fitbit Connect says the current version is from 2018.

 

Fitbit's newer devices can't be set up or synced with Fitbit Connect.  IMO, Fitbit seems to be moving away from Fitbit Connect and expects us to use smartphones.  Of note, the newest devices can't be set up on a PC with the Fitbit App for Windows 10, either.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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