Broken strap on Charge 4

[Gaz18]

Hi. 
again my fitbit charger 4 strap connection has broken and the spring has flirted out. 
this is the second time this has happened in 12 months. Is this an ongoing problem with these. 
this time I am in Mexico on holiday and now can’t use it. 
very fed up of these now. 
been wearing Fitbit for years and no problems till the charger 4

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Gaz18 , A warm welcome to the Community! Thank you for your message. 

Your next steps would be to contact our team via chat or call them to receive further assistance. 

Important that you let them know that you are abroad and how long you'll stay there, so that they know this, if something needs to be sent. 

Here are our contact options. 

See you around. 

[Gaz18]

Thank you for getting back to me. 
I am in Mexico at present and therefore the link is directing me to the wrong country. 
strap broken and can’t use devise now. 
only had the replacement devise since April. 
is there an ongoing problem with these. 

[Golfer6]

Fitbit had to replace my charge 5 and took forever to get the replacement. Not even sent in a box. 2 envelopes. Now my strap connection broke off. Fitbit has gone from making good products to something I will never purchase again. Poor customer service . Try to talk to them on the phone.  now after 3 months the connection breaks. I wore it for spinning can't do that anymore. I won't even call for a replacement. I will now look for a better product and with good customer service 

[Gaz18]

Yes the charger 4 seems to last about 4 months a time. I use this devise everyday to monitor sleep, heart rate and especially exercise so when it beaks I get really fed up with them. Did hear you had a 5 . Was looking at these next or as replacement. I take it you are not a fan and do not recommend. Thank you for your advise. Might have to look elsewhere myself


Sent from Sky Yahoo Mail for iPhone

[Golfer6]

Yes, I have a charge 5. The first one overheated after having it for maybe 6 months. It seems that others have the same problem. Then I have the replacement which was working find until I was walking and the band came off on one side. The connector broke. Now I can't wear. I have had fitbits before the charge 5. One was the first one they came out with and the other was the charge 2 which lasted for years. Seems to me that the newer ones are not made as well as when fit bit first started. Then try to call their customer service. Just plan rude and have not idea what they are doing. Try to get a call center in the USA that was a useless try. I will look at another brand. I need mine for spinning and the timer was good when I was cooking.I have the fitbit in my pocket to count my steps. Not the purpose of a fitbit its not a pocket watch

[JuanFitbit]

Hi everybody! 

Thank you for your messages, efforts and feedback. 

For those who haven't done so yet, give our team a call or to chat with them. They'll be more than glad to get a closer look at your cases. 

Here you'll find our contact options

See you around. 

[Golfer6]

Do you have a number for a American call center to call. They other customer service reps just are hard to understand

[Gaz18]

Hi. 
I would call or chat but I am in Mexico at present and the system is directing me to your American counterpart. 
looks like I will have to wait till back in UK unless you can give me a link to someone in UK

[Golfer6]

Gaz18 I was and I was thinking I was answering the fitbit moderator a reply not to you sorry

[JuanFitbit]

@Golfer6 @Gaz18 , Thank you for your messages. 

On our contact site, you can change the location from our team, when you change the flag on the bottom of the contact site. 

The link, for our team in charge for the US is: this one

And for the Uk, would be this one: 

See you around.