Can the display brightness on Charge 3 be adjusted?

[Lachristie7921]

Can the display brightness be adjusted? My Charge 3 is not bright enough in normal lighting settings.

Moderator edit: subject for clarity

[Heather-S · Accepted solution]

@Lachristie7921 Hello and welcome!  On the Charge 3, swipe to the left until you see the "Settings" app.  Tap on "Settings" and Brightness Settings should be your first option.  Tap on "Brightness" to cycle through the options.

You only have three options for brightness: dim, auto, and normal.  I keep mine on Normal, as I like a bright screen.

Hope this helps!

[Lachristie7921]

Thank you for your help. I found the setting you shared & made the changes.
It doesn't seem any brighter than the auto setting but I'll wait & see.
Thanks again!!

[AlejandraFitbit]

A warm welcome to the Community @Lachristie7921 and @Heather-S thanks for the input.

If your tracker brightness is too dim, you can restart it by following the instructions provided in the help article: How do I restart my Fitbit device?.

Let me know how it goes. 😊

[Lachristie7921]

Quick update-brightness adjustment worked great for night time use! Thank you! Daytime is also improved. Thanks again!!

[Jantonio]

Can brightness be adjusted?

[misomia7]

Hello~ I have a Charge 3 and the display is so dim. It seems to have gotten dimmer over time, and I have the Brightness settings set to Normal. I can barely see the face when I'm inside, and outside forget about it. Any ideas would be greatly appreciated!!

[LizzyFitbit]

Hi @Jantonio and @misomia7, it's nice to see new members around. Thanks for getting back @Lachristie7921!

@Lachristie7921, I'm sorry for the delayed response and I'm glad to hear that the previous suggestions helped you. Now you'll be able to get full advantage regardless if it's during the day or night 😉

@Jantonio, you can adjust the brightness level with the steps posted above by our friend @Heather-S.

@misomia7, thanks for sharing the behavior of your Charge 3's screen. If you've not done so, I'd suggest to try a restart on your device.

I'll be around, so let me know how it goes.

[misomia7]

Hi @LizzyFitbit and thank you for your response! Actually, I did try to restart it and it didn't help at all. I can't even see the face of my watch AT ALL when I'm outside 😞 Any other ideas?? Is it a bad function of the Charge 3 or is there something wrong with mine?

[Dscrssft]

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@misomia7 wrote:

Hi @LizzyFitbit and thank you for your response! Actually, I did try to restart it and it didn't help at all. I can't even see the face of my watch AT ALL when I'm outside 😞 Any other ideas?? Is it a bad function of the Charge 3 or is there something wrong with mine?

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@Lizzyfitbit - I have the same problem as @misomia7  - my device’s screen is so dim that I cannot see it in bright sunlight. I have restarted it following the directions you provided in answer to other queries. I have even rebooted it with the setting on the device. I have it set to normal, as well, and nothing helps. 

[LizzyFitbit]

Hi @Dscrssft welcome on board. It's nice to see you around @misomia7 and I'm sorry for the delayed response.

Thanks a million for trying to restart your devices, and other steps to get the screen working correctly. Since everything has been exhausted, I've gone ahead and requested a case for each of you so our Support Team can give you a hand. You'll receive an email from them, so make sure to check your inbox.

Keep me posted! 

[Aneedac]

I have changed setting to manual for brightness! I can hardly see it during the day. It was working fine and now is very dim and is not dispkaying  when I turn my wrist?

[LizzyFitbit]

Hi @Aneedac, welcome on board.

Thanks for trying to adjust the brightness to manual, and sharing it's behavior. Because the screen is still too dim and if you've not done so, I'd suggest to restart your Charge 3.

Regarding the screen not turning on when moving your wrist, please hold the left button, tap on "Screen Wake" and make sure it's set to "Auto".

I'll be around, so let me know the outcome.

[readingmama]

@LizzyFitbit I'm also having the same problem as others regarding the brightness of the screen. Over the last few weeks I've noticed that the screen is getting dimmer and dimmer, and like others, I can not even see the screen when outside. 

I also tried restarting the device and it did not help. Any other suggestions or advice is welcome! 

Thanks! 

[misomia7]

@Aneedac Thank you for your response. Unfortunately the restart suggestion has not worked. Is this a Charge 3 issue or an individual device issue? Its really frustrating... Thanks for your continued support!

[Aneedac]

your advice worked for the screen displaying when i moved my wrist. I have changed the brightness settings to auto, but the screen lighting is becoming dimmer and dimmer all the time....this must be an app issue??

[Aneedac]

yes i would like to know what fitbit recommend for this. I purchased the fitbit charge 3 at the end of March, and seems to be constant issues...i have to manually do things to calculate sleep etc.... shouldnt be that hard...maybe i should have spent more money on a samsung or apple device, at least i would be able to see the screen!

[LizzyFitbit]

Welcome on board @readingmama. It's nice to see you around @misomia7 and @Aneedac.

@readingmama, thanks for trying to restart your Charge 3. I've gone ahead and requested a case so our Support Team can give you a hand. They'll be contacting you via email, so make sure to check your inbox.

@misomia7, thanks a million for trying the restart, as well for sharing your thoughts about this situation. I totally see where are you coming from as this isn't the behavior that we expect from the Charge 3, but be sure that I'm here to help you. I was informed by our Support Team that they're working on your case. Please keep an eye on your email inbox, you'll get some information about your case.

@Aneedac, I'm glad that your device now turns on when moving your wrist, and thanks for trying to adjust the brightness level. Regarding the display not working correctly, could you please confirm if you've tried restarting it?

Keep me posted.

[Jantonio]

My trouble is the same: black screen
No display I need help.

[LizzyFitbit]

Hi @Jantonio, it's nice to see you around.

Since the display is black, may I know if you feel a vibration when pressing the left button? If not, I'd suggest to clean the gold contacts on the back of your device and charging cable with a toothbrush and rubbing alcohol. Then please try restarting your Charge 3.

I'll be around, so keep me posted.