Cardio Fitness is telling I am a women

[Ivpresident68]

My cardio fitness score is saying I have very good cardio fitness for women my age. Trouble is, I'm a bloke? What is it trying to tell me?

I've checked my account settings and my profile is set to male? How do I get this changed?

Moderator edit: Subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Ivpresident68. It's weird to hear that the cardio fitness feature is telling you that. Could you please provide me with a screenshot of this? In the meantime, I recommend logging out and logging back in to your account. 

Hope to hear from you soon. 

[Colmanian]

I have the same issue, I think it's a bug in the iPhone App. Says "your score of 45 is very good for a woman of your age", I've double checked my my profile is set to male. Can you pass this onto your dev team Community please?

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[Ivpresident68]

Logged in and out but no joy

[Rich_Laue]

What is your gender in your Fitbit account set for? https://www.fitbit.com/user/profile/edit

[Ivpresident68]

Definitely make. I checked and double checked!

[ErickFitbit]

@Ivpresident68 @Colmanian I recommend logging into your Fitbit.com online Dashboard on a computer and reviewing your homepage for the following message:

Click on the "Add your gender" button and select your preferred gender. That should resolve the issue with your Cardio Fitness Score.

[Colmanian]

Nope, like @Ivpresident68 my profile is already complete so I don't get that banner when I log into the dashboard.

[jololo]

I am having this same issue. 😞 c'mon fitbit tell me my Male score \_/

[Jacksmash]

Same problem, woke up this morning and its randomly changed itself to woman stats even though my profile is still set to male. Tryied re- submitting it online and even resetting my phone and watch but no joy! This is my 3rd bug in two weeks of havin the charge 2. Not impressed 

[Colmanian]

Can someone that works for FitBit please confirm to us that a bug has been raised with your development team please? We've tried the things you've suggested. We're always going to get bugs so I don't expect it to be fixed immediately but we should be able to get confirmation that it's being fixed or on their backlog. Thanks.

[JPSB]

Yup Same here - come on guys you need to fix this

[Darbey2000]

Here is the fix

go onto the website and change your profile from male to female and hit submit

then revert back to make and hit submit

Shut down app on phone and re start 

it will now work

[Colmanian]

Worked! Thanks buddy.

[B_rye]

Same symptom here...

[HeydyF]

Hey @B_rye, welcome to the forums!  Have you checked that at the top of your Dashboard (when you log into your computer) doesn't appear this message: "Complete your profile! Add your gender"? If so, click on the "Add your gender" button and select your preferred gender. That should resolve the issue with your Cardio Fitness Score. 

If you already completed your profile, but the issue persists, then change it to female, submit the changes,  sync your Charge 2 then change it again to male and submit again. That should resolve it. 

Let me know if that works! 

[B_rye]

I went on the dashboard and set my gender to female, logged out, logged back in, set my gender to male, logged out, and


It worked!



Thanks,

[HeydyF]

Thanks for your response @B_rye! And for taking the time to try to solve this issue. Sounds pretty cool that it worked, for sure this will help out other users. 😉 

Let me know if you have further questions! 

[Skiddly]

Right on sister. I have the same problem. Been trying to reset it. Uninstalled and reinstalled soon many times yet I'm stuck with these magnificent stats. 

[Marvothegreat]

This has not worked for me. Why did it change from male to female, I've had my fitbit as male for about 6 years.