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Charge 2 Appears Dead and Not Charging

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‎03-30-2020 08:31 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎03-30-2020 08:31 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My Charge 2 hasn’t sync’d with my iPhone 8 since 10th March, but to be fair, I thought I’d lost it a couple of weeks ago.

 

I found it again today and it was dead. No surprise, I thought.

 

I have had it connected to the wall charger all day (11.5 hours) but it still won’t turn on. 

What do I need to do, please?

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3 REPLIES 3

‎03-31-2020 01:23

‎03-31-2020 01:23

Fitbit's advice for dead trackers can be found at: https://community.fitbit.com/t5/Fitbit-Community-Basics/Is-your-device-s-screen-damaged-or-unable-to...

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‎03-31-2020 16:06

In response to SteveH

‎03-31-2020 16:06

Thank you very much for your reply, Steve.

 

I’ve tried those steps.

 

The green sensors are flashing on the reverse but the screen remains black even after a (failed) attempt to restart the device.

 

I’m very upset as I loved using my Fitbit, but now cannot sadly.

Best Answer

‎04-01-2020 00:12

In response to Trisha1466

‎04-01-2020 00:12

That sounds like it may be a hardware fault so contacting customer support ought to be your next step.

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