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Charge 2 Screen doesn't bright as previously

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‎03-28-2019 00:05 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-28-2019 00:05 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I haven't used my Charge 2 is about a week, and the battery died. I fully charged the battery,  but now the screen is too dim to see. I have tried restarting the unit a dozen times, but I can not get the screen to brighten  

 

Moderator edit: updated subject for clarity

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‎03-28-2019 17:10

‎03-28-2019 17:10

@MrGallagher Welcome to the Fitbit Community.

 

I'm sorry to hear that your Fitbit Charge 2 is not illuminating as it should. Thank you for performing a restart before contacting us. Dust and debris can accumulate over time and prevent a properly charge. I would recommend cleaning the charging port pins using the instructions in this article.


In addition, please try a different USB port or a UL-certified wall charger to charge your Tracker.

 

Hope this helps. Please let me know if you have any question.

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