Charge 2 battery issue

[Daryl185]

My charge 2 is showing full charge but minutes after putting it on stops working like it's dead, app shows full charge also and shows it is synchronized

[HeydyF]

Hey @Daryl185, welcome aboard! Have you tried to restart your Charge 2? If you haven't please give a try by following these instructions: 

1. lug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Let me know if that works! 

[gstrouse]

Have a 2 year old Charge 2.  Two days ago it stopped holding a charge.  I went through the "help" tips - cleaning the terminals, charging from my laptop, etc. - didn't work.  Did a chat, the rep had me do the steps to allow the device to completely drain.  The conclusion is the battery is Fubar.  The best part is the battery cannot be replaced. So, they offered me a small discount for a new device BUT there's no assurances the new device will have any more than a 2 year life span.  So....any suggestions on better alternatives to Fitbit?

[HeydyF]

Hey @gstrouse, let me give you a warm welcome to the Community! Thanks for contacting our Support team. The discount they offered you can be used towards another Fitbit, however, as you mentioned, it is not possible to replace the battery of your Fitbit devices, but the Zip. 

Our devices are made of durable materials, so they can stand workouts and plenty of some other activities, because they are meant to last. 

Keep me posted if you have further questions or comments!

[Daryl185]

Have tried this times, resets and charges fully and syncs to phone lasts may 15 20 min then dies 

[gstrouse]

Ah, but remember, they're "meant to last"....

[HeydyF]

Hey @Daryl185, thanks for trying some tips to fix the issue with your Charge 2. Since the inconvenience with the battery of your tracker persists, I have escalated your case with our Support team so they can further assist you. So please keep an eye on your inbox. 

I'll be around!