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Charge 2 battery issues

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‎08-09-2019 13:17 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-09-2019 13:17 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

I had my charge 2 for 1 year and 9 months and now ever so suddenly it can not hold batter for more than a few hours. I have seen the posts and Fitbit responses to others w same problem and have followed all those advices - 1) restarted the charge 2, 2) turned off heart rate monitoring, 3) turned off all day sync. 1) does not help. 2) and 3) makes it marginally better (2 hours  to about 5 hours battery life), but the Fitbit is still unusable and not a fitness tracker anymore wo those features. And I am of course out of warranty.....

Any advice?

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3 REPLIES 3

‎08-10-2019 16:08

‎08-10-2019 16:08

Hi Fitbit- would really appreciate a response or an acknowledgment of my concern and issue 

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‎08-10-2019 17:40

‎08-10-2019 17:40

Same problem for me. Just shy of two years and it needs charging daily now. So disappointing. Here's hoping you (and I) get an answer! I would even be willing to have it refurbished if that's possible.

 

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‎08-11-2019 01:12

‎08-11-2019 01:12

+1 to this post.  Upgraded the firmware today and the battery life has gone from days to hours.  I hope a fix (even if it's just a rollback of the change) is coming soon.

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