Charge 2 battery life not lasting

[ranv]

Hi there my charge 2 charges and then goes dead after a few minutes any ideas does it need a new battery and how can I go about purchasing one and fitting it in ?

any ideas 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @ranv, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that it's not possible to change the battery of your Charge 2, however, to better assist you and further investigate, can you please clarify if your device turns off after you remove it from the charging cable or the battery is just lasting a few minutes? 

This could be related to the power source you're using to charge the device, therefore, 

I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

Looking forward to your reply.

[ranv]

Hi Ricardo

Thanks for getting in touch I have errors everything the Fitbit charges then within minutes it loses battery and switches off. Any ideas would be much appreciated ?

Regards
Ranv

Sent from my iPhone

[RicardoFitbit]

Your update is appreciated @ranv.

Thanks for your clarification and for the details that were shared. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.