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Charge 2 battery not charging

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‎04-11-2020 01:27 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-11-2020 01:27 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

Hi I had my Fitbit for less than a year now. Suddenly my screen and the device is turning on. I tried cleaning it but still not working, I tried reset instructions and still it’s not working. There is no sign of any lights coming from the bottom of the device 

 

Moderator edit: Subject for clarity 

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‎04-17-2020 17:33

‎04-17-2020 17:33

Hi @alrasheed2, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for troubleshooting your device before posting. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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