Charge 2 black screen

[STA63]

2 days ago the screen on my charge 2 has gone completely black. It's still recording steps and syncing. I've checked previous topics but the advice given there hasn't helped.  Does this mean I need a new one?

[AndreaFitbit]

Welcome to the Fitbit Community, @STA63. I'm sorry to hear your Charge 2 has a black screen and thank you for letting us know that advise given hasn't helped. 

Could you please confirm that you have restarted your tracker?:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

[ScaryJaney]

I've done all the above, well tried several times! The Fitbit will not turn off.  When it eventually does charge as soon as I put it back on the battery is dead and the Fitbit will not record steps or anything

[AndreaFitbit]

Welcome to the Fitbit Community, @ScaryJaney. Thank you for letting us know that you have tried all the above several times. 

Please follow the instructions of help article: Why isn't my Fitbit device's battery charging?

Keep on visiting the forums. 

[ScaryJaney]

I have done all this! The charger says the battery is full when I sync it to my phone but the screen is still black and not tracking

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @ScaryJaney.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.