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Charge 2 black screen

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‎08-07-2024 01:27

‎08-07-2024 01:27

Hello, 

The screen of my charge 2 remains black. The fitbit still works in the app and vibrates, but the screen remains black. 

I have tried to restart multiple times but it doesn't light up. 

I also tried changing the clock, but it doesn't do anything. 

What else can I do to get my screen working? Is it too dim or something? 

It sucks 'cause the fitbit still works! 

Thanks for helping me out!

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‎08-08-2024 11:24

‎08-08-2024 11:24

Hello @Sharivdb and welcome to the Community.  I’m sorry, but I don’t think there is any fix for your issue.  Fitbit’s black and white screens can fail over time.  Other Charge 2 users are describing this same issue.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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