Charge 2 blank screen

[Darknight74]

My charge 2 screen has turned blank. I have tried doing resets on it, it still syncs to my phone. Vibrate works and charges fine but no screen. Any ideas? Thanks in advance.

[HeydyF · Accepted solution]

Hey @Darknight74! Welcome aboard! If the screen of your Charge 2 is not responding at at all, even after you tried to restart it, our Support team will continue assisting you with this. I have escalated your case with them, so please keep an eye on your inbox. 

Let me know how it goes! 

[Darknight74]

Hey there just wanted to say thank you for your help. Your colleagues have been nothing but helpful and the issue is sorted. I have never had such a high standard of customer care. Thanks to all. 

[HeydyF]

I really appreciate the update @Darknight74! Sounds awesome that our Support team has helped you out with this. I know, they are simply the best and always try to get the best option to get the users back on track. 😉 

If you have further questions or comments, keep me posted! 

[RJMarce1]

OK. So what is the solution. My screen went dead this morning. Green LED's are working. Reset doesn't seem to work, and I appeard to be synced with the app as HR and steps are updating. Is this how our relationship ends FB?

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[Darknight74]

Hi there. The help I got from this site was invaluable. If you have not had your Fitbit charge 2 for 2 years it will still be under warranty with the company and they replaced my pebble no problems or issues. As long as you have some proof of when you brought the FB then all should be fine. Hope this helps.

Get Outlook for iOS

[Bcoops88]

Im having the same issues woke up the 8th of july to find my fit bit screen blank, still syncs and vibrates but not screen! Who do i contact to send back and see what i can do to fix it? I feel lost with out it, Please Help!!!!

[Darknight74]

Hi there, you want to speak to the moderator on this post who is called heydy she provided the solution and resolved my query. Hope this helps. 

[zo_plod]

I too have a blank screen on my charge 2. Initially the screen appeared to split & show everything twice. Then all down one side was a strip of dots so I couldn’t see half the info. Then within a matter of minutes it went completely blank. 
what can I do? 

[GraanJonlo]

Hi, I'm having the same issue screen is blank but my Charge 2 is syncing. A restart hasn't had any effect.

[ShahShahid]

Hi

I'm having the exact same issue. I've had my FitBit Charge 2 for less than 2 years. 

But when I contacted support separately, outside of the forums, they just offered me a 25% discount for my next purchase. 

No explanation. No help. No solutions. 

Please let me know what the solution to this is. I love Fitbit. We already have 3 devices in the house and I was considering upgrading as well. 

Any help would be appreciated. Thanks! 

[Bcoops88]

Hello,
Yes i tried to have it fixed by fit bit but would be around a
hundred dollars to have it fixed. I just woke up one day n the screen
wouldnt turn on after a reset and charge but it still synced to my phone n
counted my steps and such. I ended up upgrading to the versa. Not a much of
a fan to it as i was to my charge 2. I hope you have a little more luck
than I. Sorry i dont have a better answer you😞 Good Luck!

[PG1234]

My screen has done the same thing. I too have done resets and they have not worked.  I am very disappointed as this is not my first Fit Bit and I had an issue with the last one I had.  Are these only made to last for about a year?

[Deathdealer667]

You are not alone, thousands of people are frustrated with the latest update, no heartrate, blank screen, no detailed sleep cycles, charging problems 

[Carolxi]

well, my Fitbit charge 2 has died. I guess I shouldn't complain as I've had it since March 2017. It's a Charge 2 and it still syncs fine, but the screen went blank last night. I got the 25% offer on an upgrade,but I prefer this model and I have a kzillion bands for it from amazon. 

[Uaapse]

My Charge 2 screen just went mostly black this morning.

When I press the button I can briefly see some lines, but that is it.

Upon resetting it, the watch vibrates, but nothing comes on the screen.

I have also tried changing the clock face via the phone app as someone else had suggested.

So far my watch is still black, but is still tracking my steps, heart rate and exercise.

I am really hoping that this is an issue that can be fixed.

Thanks very much!

Anne

[Zyrac]

Fitbit Charge 2 HR, bought for missus in January 2017. Died this morning and after reconnecting it to USB and trying to reset, it showed a load of 1s & 0s after briefly showed the fitbit logo. After reconnecting it to USB again screen went blank and has stayed blank! Searched the internet for a solution and had no luck. So, what to do now? Well fitbit Charge 2 is going into the trashcan, and the Versa 2 my wife bought for me is going up for sale. I shall be looking elsewhere (maybe Garmin or something), and as for all my friends, well I won't be telling them to invest $/€ 250 plus in a Fitbit this Christmas!!

[SunsetRunner]

My Fitbit charge 2 screen is blank too.  Syncs, vibrates and green lights are still on.  Also have a full battery showing on my app but screen still blank.  Have made sure all connections are clean and dust free.  Re started it several times and the screen is still blank.  Is there a way to fix this without buying a new one?

[Uaapse]

I wound up getting a discount and getting a new one.

[SunsetRunner]

Thanks but as this is the third Fitbit that has either gone wrong or died since I started with Fitbit I think I will go elsewhere if I have to buy yet another one.