Charge 2 broken screens

[Darwin34]

Are Fitbit acknowledging the screens on Charge 2 appear to crack? My wife's  and mine have developed similar cracks within a couple of weeks of each other.

Both Charge 2 are out of warranty.


Moderator Edit: Clarified subject

[LZeeW]

Hello @Darwin34 and welcome to the Community.  The Charge 2 was one of my favorite Fitbit models.  I think it is a quirk that both Fitbits developed cracks within a few weeks of each other.  Charge 2 screen cracking doesn't seem to be a commonly reported device problem.  I'm comparing this to the Ionic battery problem that led to a device recall.

[Darwin34]

Thanks for the reply. I find it strange that Google searches reveal plenty of results, even lawsuits mentioned but no response in this forum.

[LZeeW]

I based my reply on user posts here in the Fitbit Community.  I didn't go far enough back in the old posts, but agree that there are complaints when you search back far enough.  I found one thread that is 30 pages long, but no posts have been added for two years.  I only found a report of one class action lawsuit filed in 2019, which was dismissed.

That being said, this is a moderated user-to-user help site.  The type of information you seek isn't the type of information that is posted on this site.

[Darwin34]

Thanks for taking the time to reply.

This is the place Fitbit recommended to come, so I followed their advice.

They didn't respond to my question about failing screens on Charge 2 devices.

Looks like my wife and I will be switching brands.