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Charge 2 charging and syncing issues

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‎08-22-2020 04:13 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-22-2020 04:13 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

My Charge 2 screen went crazy 6 days, flickering and vibrating by itself, then it died.  So  I charged it, but now I've noticed that it doesn't hold the charge. Battery dies everyday hence charging everyday now.  Very annoying.  Now it's showing the incorrect date and time.  Tried to reset it as per other forums and Fitbit web chat didn't resolve issue. It won't sync to my Bluetooth or the Fitbit app. I've tried numerous times to reset it using the charging cable, that  doesn't work either.

 

I've had tracker for just over 3 years now and reluctant to buy another one.  Can't afford to keep replacing a Fitbit every 3 years or so, I mean they are not cheap!  

 

Moderator Edit: Clarified subject

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‎08-30-2020 18:30

‎08-30-2020 18:30

Hi @Eseer, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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