Charge 2 does not turn on

[Foreveryoursej0]

My charge 2 says its charged but it wont turn on at all and it charged all night most of today and still nothing. 

Moderator edit:  updated subject for clarity. 

[JohnnyRow]

Curious how it can say it is charged if it won't turn on.

[AndreaFitbit]

Welcome to the Fitbit Community, @Foreveryoursej0. Thank you for letting us know that your Charge 2 says it's charged and it won't turn on. 

Please restart your Charge  2 in order to turn it on.

Thanks for your interaction @JohnnyRow.

Keep on visiting the forums. 

[Foreveryoursej0]

How do I do that?

[JohnnyRow]

Note the "restart" in response by @AndreaFitbit  is underlined and in blue.  That indicates it is a link.  Click on that and it will take you to instructions on restarting.

[Foreveryoursej0]

I tried to reset it... but nothing worked and tried the 2nd set factory reset  it did not work either.

[JohnnyRow]

@AndreaFitbit  I just looked at that "restart" help section, and it completely leaves out the Charge 2.  It has Charge, Charge HR, Charge 3,4, and 5, but not Charge 2.

From Charge 2 manual :

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @Foreveryoursej0. 

@JohnnyRow, instructions to restart Charge 2 come along with Charge 3 and Charge 4 instructions. I usually copy the instructions instead of sending the link. Thank you for your feedback.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected @Foreveryoursej0.

Keep on visiting the forums. 

[JohnnyRow]

---

@AndreaFitbit wrote:

' ' '

@JohnnyRow, instructions to restart Charge 2 come along with Charge 3 and Charge 4 instructions. I usually copy the instructions instead of sending the link. Thank you for your feedback.

. . .. 

---

@AndreaFitbit  Thanks. I see that now.  The instruction do single out the Charge 2 even though not in the header.

[AndreaFitbit]

@JohnnyRow, thanks for getting back  to us and for the feedback. I'll report this.

Thank you for your help and participation in our forums. 

[Svendsen]

I have the same problem with my charge 2 tracker, but a restart doesn't work. The logo appears and the tracker vibrate, but then nothing happens. It started with the tracker needing recharging more often than usual and one day ran out of power. But it is fully charged and still doesn't work. What can I do next?

[AndreaFitbit]

Welcome to the Fitbit Community, @Svendsen. Thanks for letting us know that your Charge 2 doesn't work after restarting and fully charging it.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.