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Charge 2 is not syncing my stats correctly

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‎08-11-2021 08:57 - last edited on ‎08-12-2021 06:09 by Fitbit Moderator

‎08-11-2021 08:57 - last edited on ‎08-12-2021 06:09 by Fitbit Moderator

08-11-21 Charge 2 is not syncing correctly. Steps have recorded the same on my phone, but flights of stairs on Charge 2 not, active minutes showing on phone, but not on Charge 2.

 

 

Moderator edit: updated subject for clarity

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‎08-12-2021 06:08

‎08-12-2021 06:08

@Siesta52 Welcome to our Fitbit Community. Regarding the data syncing issue that your Charge 2 has experienced, I'd like you to restart it as described in this help article.

 

After this, monitor your tracker during the next 24 hours and see if it syncs your stats and data properly.

 

Hope this helps.

JuanJo | Community Moderator

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