Charge 2 is stuck on message www.fitbit.com/setup

[johncf]

I keep getting a screen that shows www.fitbit.com/setup

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @johncf. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 2 is stuck on that message. I will do my best to help you with this!

Please try the following steps:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.