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Charge 2 just stopped working

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‎02-08-2019 10:42 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-08-2019 10:42 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Charge 2 just stopped working. Tried resetting it but no luck!

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4 REPLIES 4

‎02-08-2019 12:12

‎02-08-2019 12:12

Do the Restart several times before giving up on it.

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‎02-09-2019 10:33 - last edited on ‎04-02-2025 10:19 by Fitbit Moderator

In response to SunsetRunner

‎02-09-2019 10:33 - last edited on ‎04-02-2025 10:19 by Fitbit Moderator

Hey @Skywalker0078, let me give you a warm welcome to the Community! Thanks for trying to restart your Charge 2, but tell me, when you say that your tracker is not working, what exactly do you mean? Can you please elaborate? I'll be more than glad to assist you. 

Thanks for stopping by @SunsetRunner! 

I'll be around!

Heydy | Community Moderator, Fitbit
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‎02-09-2019 13:22

In response to HeydyF

‎02-09-2019 13:22

Hi there, my Charge 2 updated when I got home then just died. It won’t reset or switch on it’s totally dead.

Sent from my iPad
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‎02-11-2019 05:02 - last edited on ‎04-02-2025 10:18 by Fitbit Moderator

In response to Skywalker0078

‎02-11-2019 05:02 - last edited on ‎04-02-2025 10:18 by Fitbit Moderator

Thanks for your reply @Skywalker0078! Ok, considering that your Charge 2 still not working, I have escalated your case so you can get further assistance from our Support team. 

Let me know if you have further questions! 

Heydy | Community Moderator, Fitbit
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