help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2021 09:36 - last edited on ‎10-11-2021 09:45 by Fitbit Moderator

‎10-11-2021 09:36 - last edited on ‎10-11-2021 09:45 by Fitbit Moderator

My charge 2 HR was kept aside for sometime. I wanted to charge it and use it. It doesn’t get charged when plugged to the charger. Even when it’s plugged to the charger the screen is blank. What can be done to this matter  and love to know who the agents are in Sri Lanka so I could get this sorted out.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-11-2021 09:47

‎10-11-2021 09:47

Welcome, @Luke69! It's great to see you around.

 

Thanks for the details about the charging trouble. I recommend you to try the troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? to bring your Charge 2 back to life.

 

Hope this helps.

 

 

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer
0 Votes

‎10-15-2021 19:27

In response to BraulioFitbit

‎10-15-2021 19:27

Hi Braulio,

Tried what you suggested and still the same issue. My Charge HR is still not charging. What else can I do about this?

luke69

Best Answer

‎10-17-2021 12:25

In response to Luke69

‎10-17-2021 12:25

Hi, @Luke69.

 

Thanks for the update and for trying the troubleshooting recommended. Since your Charge 2 is still not charging, my advice is to contact our Support team by requesting an online chat or calling them. Please let them know what you've tried so far so they can assist you properly.

 

See you around.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer
0 Votes