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Charge 2 not compatible error message

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‎04-16-2020 16:41 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-16-2020 16:41 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My Fitbit app just updated and it’s saying my Charge 2 is not compatible?

I had to give it a while and it then updated. I hope that this will not be an issue

 

Moderator edit: Subject for clarity 

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‎04-17-2020 12:50

‎04-17-2020 12:50

Hi @HeatherVelez260, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you using to check the Fitbit app? Also, can you please confirm if the operating system version of your phone is up to date? For a better understanding of this situation, please send me a screenshot of the error message you receive so I can further investigate.

 

Looking forward to your reply, let me know if you have any additional questions. 

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