Charge 2 not responding

[Arismendi]

I update firmware of my Charge 2, now its dead. There warranty end 2 moths before the update, i comunicate whit the support but the only says. Unfortunately, we have confirmed that the Charge 2 tracker you are using has already passed the 1-year warranty provided by Fitbit.

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[RicardoFitbit]

Hi @Arismendi, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.