Charge 2 not syncing for 2 days now.

[Terri17]

When trying to sync with app, it just keeps saying looking or device not found. I've checked the forums, tried the troubleshooting listed. I have a Samsung A8. Getting frustrating as I use the alarm clock feature.

[SteveH]

I don't know what you've tried so far but the usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com