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Charge 2 not syncing with app

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‎10-08-2019 10:34 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-08-2019 10:34 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Hi there, 

My charge 2 has stopped syncing with the app. It doesn't seem to pick up even though connected to Bluetooth. Please help! 

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3 REPLIES 3

‎10-08-2019 12:14

‎10-08-2019 12:14

I'm having that problem too 

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‎10-08-2019 13:06

‎10-08-2019 13:06

I've been having this issue for a few days! 

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‎10-08-2019 14:10

‎10-08-2019 14:10

I've had problems with this for about a month, my phone does not recognise the Fitbit. My partner managed to reset the Fitbit but I lost a few weeks worth of data, and now it is telling me.no device is found, despite still getting reminders for bedtime from both my phone and the Fitbit?  I was also never able to sync My fitness Pal with the Fitbit app

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