08-08-2019
06:07
- last edited on
09-08-2020
13:57
by
MatthewFitbit
08-08-2019
06:07
- last edited on
09-08-2020
13:57
by
MatthewFitbit
I have not used my Fitbit Charge 2 for a while.
When I put it on my wrist the other day, it was stuck on an old dare (Apr.17) and is not currently syncing.
The Fitbit Connect on my Mac won't start.
I was able to login to my account and can see the dashboard with the message "You haven't since lately".
How do I do it?
Thanks
Moderator edit: Updated subject for clarity
08-09-2019 10:22
08-09-2019 10:22
A warm welcome to the Community @eccoharmony. Thanks for the details mentioned and the procedure performed.
Since, your Charge 2 isn't syncing to your account, you can try this syncing troubleshooting and then it should update your information in your Dashboard.
Keep me posted! I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
08-09-2019 10:28
08-09-2019 10:28
I simply reinstalled Fitbit application on my Mac... and everything synced then.
Thanks
08-14-2019 11:47
08-14-2019 11:47
Thank you for letting me know that after reinstalling the app it worked for you @eccoharmony.
Hope I can continue seeing you around. Have you checked the Discussions Board? You can share tips about Get Moving, Eat Well and Manage Weight.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.